Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you a full refund or exchange.

We make every effort to inspect the garment(s) before they are shipped to you. No refunds are granted unless there is something physically damaged on the garment. To be eligible for a return, your item must be unused and in the same condition that you received it in. The garment(s) should be clean with no stains and in new, unwashed condition. You should ship via a method which provides tracking to protect your purchase.

Refunds

Once your return is received, we will send you an email to notify you that we have received your returned item.

Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you receive a refund, the cost of shipping will be deducted from your refund, as shipping costs are non-refundable.

Late or missing refunds

If you haven't received a refund yet, then contact your credit card company, it may take some time before your refund is officially posted.

If you've done all of this and you still have not received your refund yet, please email us at contact@jamesyale.com.

Exchanges

We will exchange an item if it is damaged. The customer is responsible for returning the garment at your expense. If you need to exchange it for the same item, send us an email at contact@jamesyale.com and send your item to the address in the insert included in your shipment.

Shipping returns

To return your product, you should mail your product to the address in the insert included in your shipment.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We recommend that you ship via a method which provides tracking to protect your purchase. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at contact@jamesyale.com for questions related to refunds and returns.